We’re creating a customer culture that will help us deliver customer experience like never before. We know that when we improve customer culture it helps us not only deliver for our customers, but also truly engages our people by knowing the work they do makes a difference. Being with our customers is not limited to helping Australians post, shop, bank and pay bills. It’s also about helping Australians service their own businesses, keeping millions of people connected and building community resilience.
“I have such great customers. That kind of connection is where I find the job rewarding. I think it's heartwarming. Having that familiarity for them, they're able to interact with you like you're friends"
Katrina, Bondi Beach Post Shop
“Australia Post is at the heart of the community. I love the face-to-face experience and seeing people every day; getting to know them, seeing families grow and prosper, small businesses take-off. It's something that always gets me up in the morning.”
Christopher, QLD Retail Postal Services
"A lot of businesses will have a mission plan and ethics that they advertise everywhere, but Australia Post lives them and breathes them every single day in every single way. Lifting each other up and helping each other out, all day long, and helping customers while you're at it. What can get better than that?"
Kate, Customer Service
"Not only do we have that commercial relationship with our customers, but those customers are citizens. So we're touching them from a business perspective, but we're going to their houses as well. I love that we're trusted, and we're part of everyone's home. We connect Australia and the community so emphatically with what we do"
Nikki, Sales
"I'm proud to work for Australia Post because it's such a respected thing that we have here in Australia, and we're part of that frontline enquiry team"
"We're literally the frontline, the face of Australia Post, and that to me feels like we're part of something big"
Call Centre Team Members
The opportunity it provides to make a difference each day not only to customers but to our network, to remain sustainable and continue to be a growing, profit-making entity that will continue to thrive for another 200 years is most rewarding.”
Minette, Sales
