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General Information
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Recruitment Process
The recruitment process across the Australia Post Group (Startrack, Decipha, Securepay) differs for each role and is designed to help ensure that we’re looking at the right role for you. Depending on the role you’ve applied for you may be asked to complete a combination of the following:

  • An online application form
  • An online assessment which may include video, text, multiple choice or audio responses
  • A phone interview with a Talent Acquisition Consultant
  • A face to face interview
  • A driving or riding assessment (for driving roles)
  • An online character check
  • A medical assessment (including a drug and alcohol test)
Working Rights
Please select the option that applies to you:
Diversity
We're working hard to build an inclusive workforce that's as diverse as the communities we serve. 
You can read more about what we're doing here (opens in a new tab)
Do you identify as someone living with disability?
Do you identify as an Australian Aboriginal and/or Torres Strait Islander?
Personal Details
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Notice Period
At Australia Post safety is at the forefront of everything we do. As part of our recruitment process all prospective employees are required to undergo a full background check and medical assessment including alcohol and drug testing to ensure they safely meet the role requirements. Do you agree to this should you progress to this stage?
Date of Birth
All personal and private data collected at the point of application is not visible to throughout the recruitment and selection process. Personal information captured supports streamlined onboarding for successful candidates and anonymised data is used to devise attraction and sourcing strategies aligned to our diverse and inclusive workforce.

Please provide your date of birth as per your driver’s licence or birth certificate.
Application Questions

Your Experience

Have you previously, or are you currently, working in a contact centre?

Your Availability 

The roles are hybrid in nature so working from home and in our office. I am applying for a role in:
The role is fixed-term full-time (12 months), you will work on a rotating roster from Monday to Friday, spanning 8am to 8pm and you will have one month's notice of your roster.  Are you comfortable with this?

Pay Rates


The rate of pay is $59,257 per annum plus 12% superannuation (Trainee level rate).

Your salary will increase up to $65,387 per annum plus 12% superannuation (base level rate) after 3 months aggregate employment in any twelve-month period.

Are you comfortable with this salary?

Training


You will be provided with ongoing training for the first 12 weeks, with access to a Team Coach, onsite Help Hub, and peer support to set you up for success.

The initial 4 weeks is full-time classroom-based training (9am-5pm) which is mandatory. We do require our successful applicants to be able to commit to this training period.

After 4 weeks, you will then move onto your rotating roster for 2-4 weeks of on-the-job training. Once proficient, you'll transition to working from home four days a week, with one day spent in the office for team meetings.

Do you have the availability to attend and complete the full training schedule?
Do you have any anticipated leave or days off required in the next 6 months?

Role Requirements


The role involves you working from home and in the office. Are you equipped to work from home, including:

Do you have strong and stable internet to enable you to use multiple software platforms simultaneously?
Do you have a safe, ergonomic space to work, with a desk and chair? Please confirm you meet this criteria.
Acknowledgement
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