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About the opportunity 

Our Reverse Logistics Clerks are key to our operations. This role provides operational assistance with all logistical tasks in accordance with company policy. The role improves end user customer service through expedient processing of returned freight and improves revenue by ensuring no revenue leakage occurs from second delivery charges.

In addition, this role improves operational efficiency to service and safety by facilitating operations supervisors to be on the floor monitoring /planning loads and OH & Safety procedures. 

What you’ll deliver with us

As a Reverse Logistics Clerk within our StarTrack Premium facility based at Winnellie, you will require excellent planning and organisation skills with positive customer service presence in the facility. This position requires you to work in a regulated workplace that prides itself on meeting strict deadlines in a schedule driven environment. Part of the key to your success is your experience in building relationships with colleagues.

The successful applicant will be responsible for providing superior customer service. 

You’ll also

• Respond to email and phone enquiries as required
• Keep stock levels of expendables for processing (i.e. tape, printer supplies, packing boxes etc.)
• Carry out adhoc admin duties as required
• Access Team, My StarTrack and SAP systems to resolve delivery issues with freight held in reverse logistics
• Freight processing:

• Process carded, damaged, held and refused freight
• Locate missing or unidentifiable freight
• Process carded refused, unaddressed freight and assist with enquiries
• Locate missing and unidentifiable freight
• Process re-consigned and RTS freight

You will have

• Proven problem solving skills, initiative and a strong work ethic
• Good planning and organisational skills
• Excellent written and verbal communication skills
• Professional presentation in accordance with company dress standards
• The ability to make a positive contribution within a team environment

How we’ll deliver for you  

• Work in a modern facility and benefit from competitive rates and operate in a safe and inclusive working environment.  
• We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.  
• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
• We are friendly, small and cohesive facility at Winnellie and enjoy celebrating successes and events with a treat such as BBQ's, coffee and ice cream vans or other on a regular basis

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au