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• 12-month position with good potential to extend depending on business requirement
• Full-time working hours Mon - Fri: 4:06pm - 11:59pm 

Help us deliver like never before

As our Mail Sorting Officer at our Townsville Mail Centre, you’ll be working at a Mail & Parcel Processing Centre where you’ll be responsible for manually sorting mail in preparation for delivery the next day. You’ll play a key role in supporting our Posties, who provide a vital service to our local community every single day.

You’ll be working together with a friendly team of like-minded people, and your community relies on you, and it doesn’t get better than that!  

You’ll be  

• Assisting with the processing of standard letters, large letters, small parcels and Express Post articles 
• Manually handle and sort mail articles in cases where it cannot be machine sorted  
• Manually load and unload mail from mail bags, trays, containers and metal cages (Unit Loading Devices) 
• Working across sophisticated processing equipment and lines 
• Operating and using load shifting equipment such as hand pallet devices and stackers whilst cooperating with operations staff to get the mail into the facility

About you

• You are flexible with working additional hours if required 
• You have a great memory, excellent attention to detail and can lift up to 16kgs of Mail and Parcels regularly 
• You enjoy physical indoor work and are ok to stand for long periods of time
• You are comfortable working around often noisy machinery and vehicles in the sorting centre
• Experience operating manual pallet jacks or stackers is advantageous but not mandatory
• A forklift licence is highly desirable for this position but not mandatory

How we’ll deliver for you 

• Enjoy 15% shift penalties and a 12% superannuation contribution per annum with a 4% pay increase in September 2025 
• We invest in you for the long-term, encouraging growth through delivering on our values of Trust, Inclusivity, Empowerment and Safety  
• Be part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day  
• We invest in your personal well-being, recognise and reward you for your contribution to our successful with Post Perks and more 

Training and Support

At Australia Post, our training and induction programs offer support to ensure we set you up for success. You will attend an induction in your first week with our Learning and Development Team followed by a site-specific induction at your respective facility and additional online learning modules. As a new employee, you will receive one-on-one coaching, followed by regular check-ins with your Manager and Trainer to track progress, provide feedback, and discuss any support needed. We assess development at the end of each month during your probationary period, with adjustments or additional training as required. The program includes site-specific inductions and hands-on training, building employees up to full delivery capacity within six weeks. Our approach is flexible, ensuring long-term success and continuous growth.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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