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Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it. 

StarTrack have a 6-months fixed term opportunity for a National Improvement Officer.  While initially offered as a 6-month fixed-term contract, there may be an opportunity for the role to become permanent. 
This position can be based in any capital city nationally. 

• Analyse financial reporting & create bespoke reports to identify trends & areas for cost reduction or efficiency gains
• Serve as a subject matter expert for Despatch Master & NextGen devices
• Assist in the preparation and implementation of change projects to improve StarTrack Courier and Next Flight operations
• Provide input and assistance for major IT/technical changes
• Analyse service performance & create bespoke reports via Excel to identify areas for improvement
• Foster a culture of safety and wellbeing, putting the customer at the forefront of all activities and decisions
• Facilitate meetings and presentations to internal and external stakeholders
• Liaise with our external customers and regular in-person visits at their places of business

• Analyse financial and service performance data to identify improvement opportunities
• Develop and implement SOPs and continuous improvement processes across multiple business units
• Support the implementation of network infrastructure enhancements
• Collaborate with various stakeholders to drive project success

• Intermediate knowledge of Despatch Master (DM) and related sites (e.g., Contractor Compliance Portal, GPS Website)
• Proficient with Microsoft Office Suite (Word, Excel, Outlook)
• Skilled in analytical tools like Google Data Studio, Tableau, and Power BI
• Excellent oral and written communication skills, including presentation skills
• Strong interpersonal skills to develop effective working relationships
• Current driver’s license
• Experience in Courier Transport logistics is a plus

What else is in it for you? 

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you 
• Opportunities for growth and development through formal programs or mentorship 
• Exclusive team member discounts and offers for more cash in your pocket with our Post Perks Program

All walks, one route 

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.   

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.

See and hear what life is like in business support: