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Help us deliver like never before  

The manager of workplace services, devices, and support is responsible for overseeing large contracts and coordinating with multiple vendors to ensure the successful delivery of hardware provisioning services.

They are tasked with promoting and maintaining knowledge of Workplace Technology Hardware at Australia Post to provide a good user experience and effective technological solutions for staff.

This role supports the supplier strategy by ensuring that robust SLAs are in place to deliver value for money and verifying that received services meet the documented SLA requirements. Additionally, the manager serves as a key business escalation point for service-related issues and ensures proper assignment of all hardware to the appropriate business unit and user.

What you’ll deliver with us 

Accountable for the strategic and operation delivery of following core I.T Workspace Services functions: 

• End User Computing 
  1. Service Desk
  2. Level 2 Retail & Corporate
  3. Field Services
  4. Executive Services
  5. Device provisioning
  6. Asset Management 
  7. Onsite support services
• Corporate Mobility & Industrial Scanner Services 
• Telephony (Cloud Calling)
• Communications
• Print Services 

You’ll also need..

• Proven experience in managing large 3^rd Party Vendor Relationships
• Solid financial experience and acumen (budgeting, forecasting, unit price, service pricing, etc)
• A strong background in Service Delivery models and lifecycles
• A background in IT tools and technologies, including but not limited to, End User Computing, Device Management, Mobility Services,Telephony Infrastructure, VOIP Technologies, Communication Technologies, Unified Communication services and Printing services.

Commercial & Strategic Priorities

• Collaborate closely with suppliers and third parties to ensure adherence to IT industry best practices for efficient and effective solution delivery.  
• Manage solution design resources to ensure that specific designs meet requirements and align with the best practices developed and applied for core services.
• Maintain awareness of current Information Security standards and ensure all activities comply with these standards.
• Demonstrate sufficient consideration of customer needs and customer experience targets, driven by business requirements.
• Drive continuous improvement of Workspace Services across Australia Post.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.