Australia Post Home Page

Help us deliver like never before  

We’re looking for a Service Delivery Analyst to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

What you’ll deliver with us 

 This role supports the operational delivery of following core IT Workplace Technology Services functions

• Hardware Provisioning
• Asset Hardware Management

Working together with external suppliers to ensure successful delivery of hardware provisioning services. Supports and fosters knowledge of Workplace Technology Hardware at Australia Post, including assisting in ensuring the best user experience and technology to our staff.

Supports the supplier strategy and ensures robust SLAs are in place to deliver value for money; ensures that services received meet the SLA requirements documented.  Acts as a key business escalation point for items relating to the service and ensures that all hardware is assigned to the correct business unit and user.

Major Accountability

•  Supports the Manager Workplace Technology Services to ensure the assigned services are delivered into Australia Post in accordance with the overall ITSM strategy and in line service contract lifecycle for Workplace technology

• Assisting with the proactive management of issues relating to the assigned services, ensuring these are effectively tracked and communicated.
• Ensuring assigned services are maintained to the standards of Australia Post and set out under the relevant vendor contractual SLA – As guided by the manager.

Essential Experience

• Proven experience working with large 3^rd Party Vendor Relationships
• A background in Workspace and End User experience technology Service tools and technologies is desired.
• Previous experience working in IT functions such as service desk, level 2 support, device provisioning, asset management functions is highly desired.
• ITIL Foundations and experience with ServiceNow 

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au