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Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and our people. We’re moving forward and we want you to come along for the ride. 

About the opportunity 
The Territory Manager is responsible for leading delivery operations and ensuring safe, efficient and customer-focused performance. This position oversees the management of multiple delivery sites, monitoring operational standards, service outcomes and compliance. A key focus of the role is implementing the transformation of the Last Mile network, supporting integration initiatives, implementing new ways of working and fostering a strong One Team culture across delivery, processing and transport functions within the territory.

What you’ll deliver with us 

In this role, you will deliver strong operational, financial and customer outcomes while leading teams through ongoing network transformation.

You will:

• Oversee day-to-day delivery operations, ensuring safety, service, compliance and performance standards are consistently met.
• Implement network optimisation and integration initiatives that improve efficiency, cost to serve and enhance customer experience.
• Manage budgets and resources effectively, identifying opportunities to improve cost to serve and operational improvements.
• Build a customer-centric culture by engaging stakeholders, supporting NPS outcomes and embedding customer mindset programs.
• Lead teams through change with clear communication, strong people leadership, and a focus on safety, wellbeing and continuous improvement.
• Lead with safety and people at the core, creating an inclusive, high-performing, and community-focused environment that lives the One Australia Post values.

About you   

You’re an experienced operational leader who thrives in complex, fast-paced environments and can influence, engage and guide teams through significant organisational change. You bring strong commercial acumen, confident decision-making, and the ability to navigate challenging industrial landscapes while keeping your team, customers and the broader network front of mind.

You will also bring:

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au