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About the Opportunity

A rare and exciting opportunity has opened in Sydney for a Plant & Systems Technical Specialist within our Network Operations Support Services team. This role is ideal for someone with a strong background in mechanical, electrical, or automation systems who is ready to transition into a specialist, non-operational capacity. You will be stepping away from daily hands-on tools and focusing on strategic, analytical, and advisory responsibilities.

Reporting directly to the Support Services Manager, you’ll play a pivotal role in the success of our processing network, ensuring the smooth operation of automation equipment across multiple sites.

Note: This is not an IT support role. While familiarity with IT systems is beneficial, the position requires prior experience working directly with physical plant, automation equipment, and infrastructure systems. Candidates with backgrounds in electrical/electronic trades, automation, or engineering support are strongly encouraged to apply.

What You’ll Deliver With Us

• Participate in all facets of support, planning, implementation, and management for a range of plant and systems
• Provide expert input into equipment support plans, technical documentation, and data reviews
• Lead and coordinate remote work with state-based technicians, vendors, and third parties
• Be part of a specialised 24/7 support team managing Incident, Change, and Problem processes
• Deploy and manage complex automation and infrastructure projects
• Develop and deliver knowledge articles and coaching sessions to uplift onsite technical staff capability
• Travel to multiple sites across NSW to support training and knowledge transfer
• Manage assigned tasks in ServiceNow, including incidents, problem tickets, and change requests

About You

As a valued member of the Support Services team, you thrive in a collaborative environment, manage competing priorities effectively, and are committed to safety, wellbeing, and customer-centric outcomes.

You bring:

• Strong communication skills for engaging with internal stakeholders and external partners
• Experience in highly specialised technical support and project activities
• Familiarity with IT-related equipment and services (but not limited to software or helpdesk support)
• A proactive mindset and a passion for continuous improvement

You’ll Also Need

• Diploma in electrical/electronic engineering, IT systems, or equivalent (or working towards)
• Certificate IV in Training & Assessment (desirable)
• Desirable: Certificate IV/Diploma in Project Management
• Technical/Electronic Trade and/or Industry experience exceeding 6+ years
• Relevant experience with Australia Post will be highly regarded

How We’ll Deliver for You

At Australia Post, we value your commitment and offer:

• Hybrid work model – 3 days on site, 2 days from home
• Flexibility to work from any of our Sydney facilities: Strathfield, Botany, Alexandria, Kemps Creek, Granville
• Annual salary of $125,807 plus 12% superannuation
• On-call allowances and over time opportunities
• A collaborative and innovative work environment
• Opportunities for personal and professional development
• Active participation in safety, health, community, and wellbeing initiatives
• Involvement in shaping Australia Post’s culture, prioritising safety, wellbeing, and customer-centric values

Help us deliver a better tomorrow

Australia Post is delivering for all Australians. From the vehicles we drive to the small businesses that make our communities thrive, we’re delivering for the environment, for our communities, for our customers—and for our people. We’re moving forward, and we want you to come along for the ride.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

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