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General information

Service Continuity and Recovery Specialist
Site / Location
Melbourne Support Office
Ref #
Australia Post
Opening Date
Work Type
Permanent Full Time

Description & Requirements

Help us deliver like never before  

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  


About the opportunity  

This Service Continuity and Recovery Specialist will oversee all aspects of Service Continuity including recovery of service from backup. This role works closely with the business and technology service teams to ensure major applications meet the ITSC compliance requirements. It is vital for the role to guarantee relevant recovery instructions against potential incident scenarios are documented and tested.

What you’ll deliver with us

Reporting directly into the Service Continuity and Recovery Lead you will be responsible for Developing and maintaining IT service continuity plans and procedures. Additionally, you will be participating in audits to ensure these plans comply with industry standards. You will collaborate with the other application or BA teams to help them understand what is required from a compliance perspective. 

You’ll also   

  • Evaluate continuity plans of external vendors important to IT services
  • Educate colleagues about continuity measures as well as share knowledge of these best practices to the relevant teams
  • Create communication protocols for alerting stakeholders during planned incident scenarios
  • Maintain accurate documentation of IT service continuity plans, procedures and test results
  • Conduct BIA to identify how important different IT services are to Australia Post

About you  

You will be a highly adaptable individual who is able to identify areas for improvement in continuity planning and is able to implement enhancements in these areas. You play a key role in identifying and assessing potential risks to IT services and core infrastructure of the business.

You’ll also need   

  • Expert understanding of ITIL framework, recovery strategies and standards
  • Comprehensive knowledge of network, storage, database systems and applications
  • Exposure to backup technologies and strategies
  • Significant IT industry experience having worked in a similar position in the ITSM/ITSC 
  • Ability to adjust strategies based on changing business needs and technology changes
  • Familiarity with industry regulations and standards related to IT service continuity

How we’ll deliver for you  

  • A great Australia Post culture and collaborative environment
  • Industry leading discounts and benefits package
  • Opportunities for career progression

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on

One last thing 

Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

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