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General information

Senior Technical Business Analyst
Site / Location
Melbourne Support Office
Ref #
Australia Post
Opening Date
Work Type
Permanent Full Time

Description & Requirements

Help us deliver like never before  

We’re looking for a Senior Technical Business Analyst to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  


What you’ll deliver with us 

As our Senior Technical Business Analyst, you will work alongside the business to define and document business requirements. You will liaise with other BA's, designers, developers and testers to ensure the business requirements are understood. Additionally you will contribute to business implementation tasks including training, business process mapping and business readiness. You will assist with Business Requirements Specification, Stakeholder analysis activities, functional analysis activities, estimations, business case development, software package selection, proof of concepts and RFP processes.  

To be successful you will have  

  • Significant experience as a Senior Technical BA and 10+ years as a Business Analyst 
  • Experience in ECommerce Platforms is highly desirable. i.e Intershop platform 
  • Knowledge of AWS/Cloud services and API integration 
  • Experience with Agile methodologies in complex team settings (preferably SAFe Certified) 
  • Experience in leading deeply technical and business BA resources in agile and non-agile environments.  
  • IIBA BA Certification is preferred. 
  • Experience working with extended teams and ‘home and away’ models. 

About you  

You will also have natural curiosity demonstrated by knowledge of technology trends and a desire to maintain awareness of current Information Security standards. You will have strong communication and interpersonal skills, with the ability to effectively influence stakeholders, and drive change. Additionally, you will Contribute to BA Craft to uplift the Business Analysis Capability,

You'll also

  • Leading requirement, definition and estimation  
  • Leading story creation, walkthroughs and estimation in JIRA with developers in the team 
  • Story quality assurance checks in JIRA and feedback to team members with improvement advice 
  • Contribute to project briefs – identifying benefits associated with particular pieces of work, operational dependencies, and establish appropriate proposals to clearly articulate the requirements.
  • Engage the business user community to ensure that it has been consulted in the preparation of project briefs, business requirements and process re-engineering. 
  • Participate in User Acceptance Testing. 
  • Develop documentation that correctly reflects current functionality, operating procedures and processes. 
  • Facilitate and participate in discussions between the business area and the service provider to achieve practical, timely and high value solutions. 
  • Demonstrate enough consideration of customer needs and customer experience targets, as driven by business requirements. 

How we’ll deliver for you  

  • A great Australia Post culture and collaborative environment
  • Industry leading discounts and benefits package
  • Opportunities for career progression

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on

One last thing 

Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

See and hear what it's like to be part of our teams in digital tech: