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General information

Senior Support Engineer
Site / Location
Melbourne Support Office
Ref #
Australia Post
Opening Date
Work Type
Permanent Full Time

Description & Requirements

Help us deliver like never before  

We’re looking for a Senior Support Engineer to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  


We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  


What does the role involve?


As a part of the application support team, you will be responsible for:

  • Supporting applications by configuring, upgrading, monitoring, and maintaining the applications to keep them in a usable state;
  • Ensuring up to date technology stack, consistent, and available at all required times. 
  • Involving in estimations, design, and systems development work;
  • Delivering in time, within budget, and maintain quality of deliverables in accordance with appropriate standards;
  • Driving the technical investigation and participating in the troubleshooting process (mostly in Java/API/microservices domain);
  • Resolving incident/problem tickets as per ITIL framework;
  • Create and update documentation (both technical and non-technical).

What are we looking for?

  • Technical expertise in supporting enterprise level application JAVA/API/Microservice domain built for cloud (AWS) and on-prem environment;
  • Experience with highly scalable systems, inclusive of front-end and back-end tiers.
  • Working experience on Oracle and PostgreSQL database.
  • Experience working in microservices and API support and enhancement.
  • Experience with monitoring tools i.e., Sumologic. Site24X7, New relic will be seen favourably.
  • Working experience in DevOps tools will be an added advantage.
  • ITIL foundation certified preferred.
  • Intermediate/advanced AWS knowledge.
  • Knowledge of GCP will be added advantage but not mandatory.


We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 


We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on

One last thing

Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

See and hear what it's like to be part of our teams in digital tech: