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Help us deliver like never before  

We’re looking for a Senior Service Designer to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon. 
This is a 12-month fixed term contract. Please attach your portfolio if you have one when applying.
 

About the role

As our Senior Service Designer in the Research & Service Design team, our purpose is to deeply understand people to inform and help the design of accessible, sustainable and seamless products, services and experiences for Australia Post customers. This is more of a design role than research focused. There may be opportunities for exploratory research to better understand users and identify possible solutions. There will be times where you will drive the execution of qualitative and quantitative research to understand customer, business and market needs and opportunities across all stages of the design process. There is a broad scope of responsibilities including putting digital design in a strategic context.

This role works closely with SME's across the business, design crafts, accessibility, engineering, product and program teams. The role will include human-centred design, systems thinking, and future thinking, and will facilitate the planning, design research, data analysis, facilitation of ideation and co-design activities, prototyping and end-end project delivery. In this role you will work across our Customer Experience Transformation program and our App strategy initiatives. Use your design, analytical and problem-solving skills to 'bridge the gap' between business and technology.

 What you’ll deliver with us

• Visualising the digital experience through strategic design practices
• Design focuses position involved collating documentation and putting digital design in a strategic context
• Project scoping: Drive the scoping and planning design activities in the project, ensuring they are delivered at high quality and on time
• Occasional design, evaluative & generative research and workshop facilitation
• Analysis and synthesis: Leading synthesis of research to identify and present evidence led and key actionable insights
• Mapping and artifacts: Develop and create end-to-end customer journeys and service blueprints
• Prototyping: Develop prototypes for testing and validation purposes
• Design artefacts: Define the key features for prototypes and design requirements for subsequent research, UX, and UI design
• Techniques and frameworks: Utilise futures thinking, human centred design and systems thinking to help think about the drivers of change that are shaping the future and as core approaches to problem solving and sense making
  
  

What you'll need

• Graphic/UX/Digital/Visual design background with experience working in Service Design
• Experience in using collaborative ideation techniques to create and validate solutions

• High quality Strategy and Service design skills across all phases of design, proven experience of applying methods to different projects, context, and user base
• Background working in Corporate or Design Agency is easy applicable to the AP environment and expectations
• Experience using Adobe creative suite, InDesgin, Illustrator and digital integration tools is advantageous.
• Proven ability in presenting complex information and concepts in a visual and understandable way. 
• Articulated experience and service impact and value of design solutions for customers and the business with rationale.
• Excellent interpersonal, communication, negotiation, and collaboration skills.
• Experience in future thinking and working with complex systems and structures.
• Formal qualification in Visual Communication is relevant but not mandatory 
  
  We would love this person to grow at Australia Post so if you don’t hit 100% of the qualifications please apply anyway. 

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au