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Help us deliver a better tomorrow 

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity   

Payroll Operations at Australia Post is a dynamic and collaborative function, consisting of several teams including Payroll Services, HR & Payroll Administration, and Time & Attendance Support. These teams provide essential transactional and administrative services for over 35,000 employees across the organisation. As part of the Payroll Services team, you will be responsible for maintaining accurate HR and payroll data, ensuring the timely, accurate, and complete processing of payroll. You’ll actively monitor quality trends, manage daily work allocations, and case manage payroll and leave transactions. This role involves providing technical support to Payroll Officers and managing the more complex payroll queries upholding a high level of customer service delivery. A strong focus on continuous improvement, quality assurance, compliance, and streamlining processes is key to your success in this role, as well as adapting to workload changes across the Payroll Operations teams when needed. 

What you’ll deliver with us   

You will deliver accurate, compliant, and timely payroll through processing, exception reports and ServiceNow, ensuring that HR and Payroll data is managed effectively within Australia Post's systems. Through diligent case management of payroll and leave transactions, you'll help maintain a centre of excellence in service delivery. Your role will also involve identifying and implementing continuous improvement initiatives, ensuring that quality assurance and compliance standards are consistently met.  

You’ll also    

• Ensure payroll-related transactions are processed within agreed deadlines, including investigating and resolving any payroll exceptions. 
• Provide expert support and guidance with complex payroll processing, ensuring payroll systems are used efficiently and data is maintained accurately. 
• Identify areas for process improvement, streamline operations, and ensure compliance with relevant payroll legislation and Australia Post policies. 

About you   

You’re a customer-focused professional with experience in dynamic environments, adapting to varying demands while maintaining attention to detail. Skilled in problem-solving and trend analysis, you effectively communicate both in writing and verbally to support stakeholders and internal customers. With hands-on experience in SAP Payroll systems and Workforce Dimensions Time & Attendance, and utilising Standard Operating Procedures, policy and industrial agreements, you maintain accurate payroll processing. A Certificate IV in Payroll Administration is highly desirable, reflecting your commitment to excellence in payroll management. 

You’ll also need    

• Experience with SAP Payroll systems is required and Workforce Dimensions Time & Attendance (highly desirable), alongside a solid understanding of medium to large organisational payroll systems, business rules, and employment conditions. 
• Proven ability to provide support and guidance with complex payroll through processing, exception reports and ServiceNow, ensuring the correct use of Standard Operating Procedures to achieve accurate payroll processing. 
• Strong written and verbal communication skills, with excellent attention to detail, the ability to analyse trends, and the capability to work independently while meeting payroll deadlines under pressure.  

How we’ll deliver for you 

• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day. 
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together. 
• Flexible working, across support office and operational facilities across the network. 

We’re delivering together  

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.  

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au 

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