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Help us deliver like never before  

We’re looking for a Senior Manager, Digital Platforms to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

What you’ll deliver with us 

As our Senior Manager, Digital Platforms, you’ll lead the delivery of the platform roadmap for a portfolio of digital platforms and assets Australia Post’s digital channels.

You will also lead the Digital Platform Managers in their management of cross functional teams and work closely with key stakeholders across Product, Enterprise Services & other enterprise teams to align and deliver on an integrated roadmap of capability which will improve Australia Post’s digital customer experience.  This crucial appointment will encompass digital customer solutions across consumer, small business, and enterprise.

Success will lie in playing a significant contributing role to the creation of a new strategically aligned help and support ecosystem which makes it simple for all Australia Post customers to obtain the information they need. In addition, the role will support simplification of our platforms, utilisation of modern capabilities and strengthening and maintaining the health of our platforms.

You’ll also   

• Play an instrumental role in the largest technology transformation an Australian organisation has undertaken
• strategic approach to digital product and experience development to identify opportunities and deliver a roadmap of continuous experience improvement.

About you  

You are a senior leader with the perfect blend of technology, innovation and people skills. You have a strong understanding of customer and consumer technologies and have a passion for building world class consumer experiences. You also have extensive experience managing a digital product portfolio and roadmap in a large, complex product organisation.

You’ll also need   

• Extensive experience managing a digital product portfolio and roadmap in a large, complex product organisation
• Strong track record in implementing strategies, plans and roadmaps
• Extensive experience working in Agile product and delivery teams, requiring significant influence over customer-focused design and technology teams. 
• Deep knowledge and passion for user experience design, design thinking, interaction design and performance analytics 
   
   

How we’ll deliver for you  

• Join AusPost in a newly created position, uplifting function and capability
• Be part of an incredible transformation and improve the experience for everyday Australians
• Join an incredible team, who are creative, action oriented and love their work!

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.