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General information

Senior Business Analyst
Site / Location
Melbourne Support Office
Ref #
Australia Post
Opening Date
Work Type
Permanent Full Time

Description & Requirements

Help us deliver like never before  

We’re looking for a Senior Business Analyst to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  


What you’ll deliver with us

Our Business analysts enables an enterprise to articulate needs and the rationale for change, and to design and describe solutions that can deliver value.

Business analysis is performed on a variety of initiatives within an enterprise. Business analysis may be performed within the boundaries of a project or throughout enterprise evolution and continuous improvement.  A key part of this role is to design and describe changes that deliver business value. You will also verify and validate requirements as a core responsibility of your role.

You’ll also   

  • Plan business analysis approach and estimate business analysis effort.
  • Work closely with business stakeholders to update them on plans and adapt plans in response to evolving needs.
  • Build a shared understanding of business needs and potential solutions.
  • Manage the requirement lifecycle including structuring requirements repositories and trace requirement relationships.
  • Own requirement prioritisation, and manage requirement change & acceptance.
  • Identify relevant business context including capability, process, data and rules.
  • Examine the consequences of possible business changes and assess business risks.
  • Specify and model the goals of the business and the needs of stakeholders.

About you  

You are an experience BA who has the ability to facilitate collaboration and negotiation between stakeholders. A key part of your role will be to evaluate solutions by assessing the performance of a solution to determine its value. You will also identify solution limitation and recommend solution improvements.

You’ll also need   

  • 5-8 years’ experience in a Business Analyst role in an agile team.
  • Experience in both business and technical analysis.
  • Background in writing requirements and user stories for teams developing a UI and backend API assets.
  • Proficiency with gap analysis, workshopping, data modelling, process mapping, traceability matric and user stories (including acceptance criteria)

  • Experience working in transport and logistic industry is advantageous.
  • Introducing change into large and complex enterprises.
  • Background working with transformation projects and teams.
  • IIBA & Agile certification are highly regarded.

How we’ll deliver for you  

  • Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
  • We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
  • Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on

See and hear what it's like to be part of our teams in digital tech: