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Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

Background

This product manager role focusing on viability is a key part of our business and provides financial modelling insights on proposed products. 

This role is in Australia Post’s Freight Services area, within this group there are 6 teams that focus on insights, go to market, product management, pricing and experience.

This role sits within our Insights, Strategy and Analysis team and will collaborate heavily with our Product Management team. Within our product management team there is a Product Lab that will conceive new product ideas and a desirability lead who tests their desirability. 

The new product ideas will then come to the person we are hiring as a viability lead, who will assess the commercial viability of such an idea, before passing on ideas that pass that test to a feasibility lead who sits in the product management team. There will be a lot of cross team collaboration and for this role, we are looking for a craft leader in assessing viability. 
 

What you’ll deliver with us  

The role of the Product Viability Lead is to evaluate business strategies, inform product development, and provide analytical support for decision-making that affect the strategic direction, with a focus on improving customer experiences and achieving sustainable outcomes.

The Lead oversees and deliver the end-to-end solution, provide strategic direction, develop robust and compelling content to back up our proposals, and incorporates market analysis and competitive insights to substantiate the evidence presented.

The position involves cultivating a strong understanding of the CEP industry, retail market, generating and disseminating thought leadership, as well as overseeing the budget and forecasts.

This role experienced in defining commercial product constructs, provides overarching support to all squads within the Parcel Product team —including the B2B, B2C, C2C, OOH, The Lab squads and future emerging squads as necessary—establishing viability as a critical craft and perspective. The Viability Lead asks critical questions and seeks appropriate data to arrive at answers about the financial, commercial, and market sustainability of every initiative, so as to assist the Lead PMs with their prioritising of the work pipeline and strategic narrative defining efforts.

They also foster deep relationships across the organisation with diverse teams such as GTM, Pricing, Finance and other adjacent teams to develop a viability perspective. Some of the questions they seek to obtain data to answer are:

•              What will it cost to turn this design into a functioning product?

•              Is the required capital investment available, and does it align with strategic priorities?

•              What pricing model should be applied, and can the business make a profit?

•              When will a positive return on investment (ROI) be achieved, and what is the ongoing ROI based on NPV and DCF calculations?

•              Is the product’s revenue, profit, and cost model sustainable over the long term?

•              How will we create sustained competitive advantages with this initiative?

•              What differentiates this solution, and why would customers choose it over competitors?

As the custodian of the viability lens, this role combines financial acumen with strategic insight, working across teams to guide investment decisions and ensure alignment with Australia Post’s long-term goals. By fostering a deep understanding of viability and commercial product architecture, the Viability Lead empowers the Product team to prioritize initiatives that are not only profitable but also sustainable, competitive, and value-driven. In doing so, it is of utmost importance that this individual remains ahead of the curve and is able to quickly arrive at second and third order insights on inspecting relevant data. 

You’ll …

• Lead financial modelling and viability assessments for all Product initiatives, ensuring alignment with profitability and sustainability goals.
• Develop business cases, including NPV and DCF analyses, to evaluate ROI and strategic value.
• Collaborate with Finance, Pricing, and Product teams to guide and contribute to pricing models and revenue strategies.
• Identify risks and opportunities in the financial and competitive landscape and recommend mitigation strategies.
• Facilitate workshops to address viability challenges, explore alternative revenue models, and co-create sustainable solutions.
• Track and share market trends and financial benchmarks to inform decision-making.
• Collaborate with senior stakeholders to design financially viable and strategically aligned solutions.
• Advise Product Managers and Lead Product Managers on profitability metrics, pricing strategies, and market positioning.
• Advocate for viability as a key consideration in the DVF framework, enabling informed prioritization across the pipeline.
• Articulate the financial and competitive impact of viability considerations to executives.

About you  

You will have a high amount of commercial acumen and experience developing business cases. The most important skillsets required in this role will be the ability to analyse data from different sources, synthesize that data and create data based analysis for market sizing, market segmentation, ongoing demand and ROI.

You’ll also need   

• Financial modelling experience using either discounted cash flow method or net present value analysis to evaluate profitability and viability of business cases / products.
• The ability to build excellent internal relationships with the finance, pricing, product, go to market, data and market research teams. Across a complex large organisation.
• Very highly developed organisational / time management skills in order to deliver multiple evaluations at the same time, and ensuring high quality output under tight deadlines.
   

How we’ll deliver for you

• Work in one of the most interesting business transformations available, as Australia Post develops new ways to win in eCommerce and grow our market share.
• Be part of a team with a strong leadership culture that allows individual contributors the trust, autonomy and authority to act.
• An excellent benefits package that is designed around your lifestyle.
• An inclusive and respectful culture that sees you as an individual and invests in your development.
• Abundant internal opportunities down the line; over 50% of our jobs at senior levels get filled internally.
• Fantastic office environment and location, right next to Burnley Station (Lilydale, Belgrave, Alamein & Glen Waverley lines & 5-10 mins from Flinders Street) with excellent end of trip facilities.
• Flexibility - ask us what that means to you ...   

This advert will close on the 4th May 2025

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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