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General information

Process Lead
Site / Location
Melbourne Support Office
Ref #
Australia Post
Opening Date
Work Type
Permanent Full Time

Description & Requirements

About the opportunity   

The People Experience and Enablement (PXE) team in P&C is accountable for managing our cloud-based applications and for delivering P&C investments. We historically invest $10-18m annually in P&C projects with individual projects ranging in size from $1.5m to $25m and from less than 1 year to 4 years in duration. 

The purpose of this position is to lead the delivery of solution and process changes for P&C from small day-to-day changes to large-scale implementations. In projects, this role will work closely with a Project Manager (typically from Technology) on behalf of P&C, to ensure the business outcomes are achieved. This position is highly collaborative working in partnership with business and technology stakeholders on behalf of P&C to ensure the business outcomes are achieved.  

What you’ll deliver with us   

You will be responsible for leading business process design and ensuring business requirements are captured accurately and thoroughly. You will be able to ensure a seamless process throughout the project so input is included, an understanding of change and solution has occurred.   

You’ll also 

  • Leads alignment of projects to strategic priorities for P&C 
  • Through investments, delivers on strategic priorities for P&C 
  • Ensures commercial outcomes (e.g., benefits realisation, business process change, risk mitigation, compliance obligations) are achieved 
  • Coordinates with other process leads to ensure whole of portfolio remains aligned and projects are working toward common goals 

About you   

We are seeking those who are passionate about improving processes and are solution driven. You will have strong stakeholder management skills and project management skills to ensure you are strategic and always thinking ahead for stakeholders.  

You’ll also need 

  • Experience working in a project delivery capacity (action-oriented, works to tight timeframes, collaborates effectively in a team) 
  • Experience in process design, analysis and planning 
  • Application experience  
  • Strong communication and stakeholder management skills  

How we’ll deliver for you 

  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day 
  • We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together 
  • Flexible working 
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more   

We're delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.  

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on 

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