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Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity 
 As the Operations Lead for the Video Coding team at Dandenong Letter Centre, you will oversee the day-to-day management and performance of the Video Coding function, ensuring accurate, efficient and high-quality coding to support seamless parcel and mail processing. Working as part of the facility leadership team, you’ll play a key role in operational planning, uplift initiatives and the ongoing optimisation of Video Coding performance to meet service standards and support continuous improvement.

In this role, you’ll be responsible for executing labour plans, leading a high-performing coding team, maintaining a safe working environment and ensuring all Video Coding activities are completed to required accuracy and timeliness standards. You will also contribute to site-wide leadership initiatives, collaborate closely with processing operations and support strategic improvements that enhance end-to-end facility performance.

What you’ll deliver with us 

In this role, you’ll drive the performance of the Video Coding function by leading daily operations, ensuring coding accuracy, managing labour effectively and fostering a high-performing and safety-focused team. You’ll contribute to broader facility outcomes through strong collaboration, data-driven decisions and continuous improvement. You will deliver this through:

• Overseeing end-to-end Video Coding activities to ensure accuracy, timeliness, workload distribution and adherence to service performance targets across your allocated shift.
• Partnering with the Facility Manager to analyse data, assess capacity, monitor coding quality, implement contingency plans and maintain consistent performance during peaks.
• Managing labour and shift cost performance by planning staffing levels, optimising allocation, supporting the execution of labour plans and achieving Cost to Serve expectations.
• Driving customer and community outcomes through a One Team approach, ensuring coding errors are minimised, quality control is maintained, and improvement opportunities are identified and actioned.
• Leading a strong safety culture by ensuring compliance with Safe Operating Procedures, supporting investigations, engaging team members in proactive hazard reduction and contributing to zero-incident outcomes.
• Developing and supporting your team through coaching, feedback, performance management, clear communication rhythms and timely resolution of issues to sustain a positive and accountable team culture.

About you   

You’re an experienced operational leader who thrives in fast-paced, detail-focused environments and brings the capability to lead large teams through the demands of a digital, high-accuracy function like Video Coding. You combine strong people leadership with technical competence, excellent computer skills and the ability to analyse data, solve problems and drive quality outcomes.

You will bring:

• Proven supervisory or management experience leading sizeable teams in a complex operational or digital workflow environment, with experience improving shift performance, managing IR matters and resolving workplace issues.
• Strong people leadership capability, including coaching, mentoring and developing high-performing teams, while building effective relationships with colleagues, support teams and key stakeholders.
• Solid technical proficiency, including strong computer skills, confidence using operational systems, dashboards and digital tools, and the ability to quickly learn new platforms or processes.
• A strong understanding of operational management techniques, KPI measurement, quality control, data interpretation and making timely, informed decisions in a fast-paced environment.
• Knowledge of HR, safety and industrial relations requirements, with experience maintaining compliance, coordinating investigations and supporting safe, consistent work practices.
• Familiarity with Australia Post operations—particularly Video Coding, parcel/mail processing and end-to-end network integration—or the ability to rapidly acquire this knowledge.

 How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au