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Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity 
 As the Operations Lead for the Docks team at Dandenong Letter Facility, you will oversee the day-to-day coordination of all inbound and outbound dock activities to ensure safe, efficient and on-time processing across your shift. You’ll play a key role in managing trailer movement, dock utilisation, vehicle scheduling and the seamless flow of freight in and out of the facility. Working as part of the facility leadership team, you will contribute to planning discussions, operational readiness and continuous improvement initiatives that enhance overall site performance.

In this role, you’ll be responsible for executing labour plans, managing dock allocations, ensuring equipment and vehicle compliance, and maintaining a strong safety culture throughout all dock operations. You will partner closely with transport teams, linehaul providers, contractors and internal processing leaders to ensure service standards, loading accuracy and schedule adherence are consistently achieved.

What you’ll deliver with us 

In this role, reporting to the Facility Manager, you’ll manage all aspects of dock operations for your shift, ensuring the safe, efficient and accurate movement of freight in and out of the facility. You’ll drive operational excellence, maintain cost and labour performance, and support a strong safety and team culture. You will deliver this through:

• End-to-end management of dock operations, including trailer movement, vehicle scheduling, loading/unloading, and adherence to operational plans and service performance targets.
• Data-informed decision making by monitoring performance metrics, assessing capacity, implementing contingency plans and optimising dock resources in collaboration with Transport and Processing teams.
• Ownership of shift labour and cost performance, planning staffing levels, controlling overtime, and achieving Cost to Serve expectations while maintaining operational efficiency.
• Ensuring customer and community outcomes by managing accurate and timely processing of all dock movements and supporting quality control initiatives.
• Leading a strong safety culture, including compliance with Safe Operating Procedures, supervising equipment usage, conducting investigations, and fostering proactive hazard awareness across all dock activities.
• Developing and supporting your team through coaching, mentoring, performance management, clear communication and timely resolution of operational or workplace issues to sustain a positive and accountable culture.

About you   

You’re an experienced operational leader who thrives in fast-paced, high-volume environments and brings the capability to manage dock operations efficiently, safely, and accurately. You combine strong people leadership with technical knowledge, practical operational skills, and the ability to analyse data, solve problems, and drive continuous improvement. You will bring:

• Proven supervisory or management experience leading sizeable teams in a complex operational environment, including improving shift performance, managing IR matters, and resolving workplace issues.
• Strong people leadership capability, with experience coaching, mentoring, and developing high-performing teams while building effective relationships across multiple stakeholders.
• Technical and operational proficiency, including forklift operation, vehicle and equipment coordination, and confidence using operational systems, dashboards, and digital tools.
• Forklift licence and experience is preferred.
• Solid understanding of operational management techniques, KPI measurement, workflow optimisation, and the ability to make timely, informed decisions in a dynamic environment.
• Knowledge of HR, safety, and industrial relations requirements, with experience maintaining compliance, conducting investigations, and fostering a safety-first culture.
• Familiarity with Australia Post operational processes, particularly docks, transport, linehaul, and parcel/mail flow.

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au