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Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and our people. We’re moving forward and we want you to come along for the ride. 

About the opportunity 
 The Operations Lead manages and organises the day-to-day, end-to-end operations of a shift within the facility and plays a key role in providing input into facility planning and strategy execution as part of the facility leadership team to achieve service performance standards and support continuous improvement.

As part of the facility senior leadership team, this role contributes to the execution of strategic initiatives to meet service performance standards and drive continuous improvement.  The Operations Lead is also responsible for ensuring execution of labour plans to ensure the achievement of labour costs in line with service requirements and budget commitments for each shift and ensuring a safe working environment for all team members.

This position is for the day shift, working 10:30am to 6:21pm.

What you’ll deliver with us 

In this role you will support the delivery of shift operations across the Melbourne Parcel Facility, ensuring processing activities run safely, efficiently and in line with service commitments. You will work closely with leaders and team members to maintain strong operational performance while fostering a positive and safe team environment.

You will deliver this through:
 • Leading safe and efficient shift operations, ensuring processing activities meet service commitments, quality standards and operational targets.
 • Coordinating labour and workload across the shift to support operational demand and maintain productivity.
 • Supporting and developing Team Leaders and team members to build a positive, high performing team culture.
 • Driving operational performance by monitoring results, identifying improvement opportunities and working with stakeholders to implement solutions.

About you   

You are an experienced operational leader who thrives in fast paced, high volume environments and enjoys leading teams to deliver strong safety and service outcomes. You bring a practical leadership style, strong operational judgement and the ability to coach and develop others to succeed.

You will bring:

• Proven leadership experience in a complex operational environment, with the ability to lead large teams, manage shift performance and maintain high service and productivity outcomes.

• Strong people leadership capability, including coaching and developing Team Leaders, building positive team cultures and managing workforce matters such as attendance, performance and workplace issues.

• Operational and analytical capability, with experience using performance data and operational insights to make informed decisions and improve productivity and service outcomes.

• A strong safety and compliance mindset, with knowledge of workplace safety practices and the ability to support incident management, risk mitigation and a proactive safety culture.

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au