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Help us deliver a better tomorrow

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

We’re looking for an experienced and proactive Offsite Supervisor to lead our teams across customer sites and Sydney Metro Area. This is an exciting opportunity to be part of a team that is improving service performance, enhancing customer experience, and building stronger connections between our people and the communities we serve.

You’ll join a collaborative and fast-paced environment where your leadership will play a key role in delivering reliable, safe and efficient offsite services across multiple locations.

What you’ll deliver with us

You’ll be responsible for ensuring seamless day-to-day operations across offsite locations. Success in this role means leading high-performing teams, managing compliance, and delivering meaningful improvements to customer service and operational efficiency.

You’ll report to the Operations Improvement Manager and work closely with national teams, Sales, IT, and key customer contacts.

You’ll also

• Lead and optimise offsite teams across customer sites, ensuring safe, efficient, and high-quality operations.
• Drive service performance by analysing customer data, resolving operational issues, and improving cost and compliance outcomes.
•  Collaborate cross-functionally with Sales, IT, and internal stakeholders to deliver seamless customer experiences.
•  Champion our values by fostering a culture of safety, inclusion, and continuous improvement across all locations.

About you

You’re a solutions-focused leader with a passion for people, performance, and process improvement. You thrive in dynamic environments and bring strong communication and influencing skills to everything you do. You’re committed to safety, inclusion, and delivering the best outcomes for customers and teams alike.

You’ll also need

• Experience leading teams in operational or logistics environments
• Demonstrated analytical and problem-solving skills with the ability to interpret data
• Experience managing stakeholders and supporting business change

How we’ll deliver for you

• Be part of a respected national brand that connects communities across Australia
• Thrive in a role with real leadership responsibility and tangible customer impact
• Access a diverse and inclusive workplace that supports career growth and wellbeing

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.

If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

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