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Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

The National Retail Network Partnerships Manager plays a pivotal role in the performance, consistency and sustainability of Australia Post’s Licensed Post Office Network and Community Postal Agencies. Partnering closely with key leaders, this role will ensure our Retail Network Partners operate in alignment with brand standards, operational best practices, and legal and regulatory requirements.

By fostering strong relationships, championing operational excellence, and driving continuous improvement, this role is instrumental in shaping the long-term success of the Retail Network.

What you’ll deliver with us  

• Ensuring all relevant internal policies and external legislative/regulatory requirements are met (including our obligations under the Franchising Code of Conduct).
• Overseeing the selection and onboarding of new Licensees and Agents through a nationally consistent framework, with comprehensive training delivered in collaboration with the Retail Capability & Performance team.
• Managing the administration and application of Agreements (franchise and agency) within the channel, supporting General Managers and Territory Managers in achieving revenue, expenditure, and profitability targets.
• Providing oversight and support of Network planning for non-corporate Retail Outlets, including Licensed Post Offices, Community Postal Agencies, Community Mail Agencies and Post Points, ensuring alignment with strategic objectives.
• Identifying trends and patterns across the Retail Partner Network, analysing root causes, and partnering with Retail Operations leaders to proactively identify and deliver strategies to enhance performance and mitigate risks.

About you  

We are looking for someone with proven ability to engage and influence senior stakeholders, forging strong relationships that drive business success. With an in-depth understanding of the Franchisee Code of Conduct, you bring a commitment to upholding regulatory standards and fostering compliance. You thrive in dynamic environments, demonstrating resilience, strategic thinking, and a results-oriented mindset that inspires those around you. You enjoy leading a team to implement nationally consistent frameworks and new initiatives. 

You’ll also need   

• Proven experience in ensuring adherence to legal, regulatory, and organisational standards, with a demonstrated ability to identify risks and implement effective mitigation strategies.
• Hands-on experience managing the selection, onboarding, training, performance monitoring, and termination of franchisees, agents, or other network partners within a Nationally consistent framework
• High level analytical and business planning skills
• Advanced decision-making skills in a franchised network environment
• Experience handling complex and sensitive disputes with franchisees or external stakeholders, using diplomacy and effective communication to achieve fair and constructive resolutions

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
• We offer a great range of benefits, including a competitive salary, a focus on work-life balance & flexibility, career development opportunities, and exclusive discounts through our Post Perks program.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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