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Help us deliver like never before  

We’re looking for a Manager - Operational Service Delivery to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

What you’ll deliver with us 

As our Manager of Operations Service Delivery, you’ll be accountable for Operational management of Partner sourcing contracts across Network and Infrastructure engineering. You will be responsible for designing, delivering and running Services for the Australia Post Group on premise or through public cloud providers including the provision and management of the specific technical service. These Services include both Internal and External providers and includes Maintenance, Monitoring and Support to ensure the stable operations of the organisations shared storage and associated Networks and Infrastructure and that it is managed in accordance with industry best practice. 

Reporting directly into the Head of Technology – Networks and Infrastructure, you will assign resources, and track resource utilisation within internal teams whilst securing resourcing from operational SME’s and third parties. You have responsibility for ensuring Operational Service Delivery meets the agreed business demand at the quality required, delivers business value in a cost effective and timely manner and that the service provided fulfils the requirements of the Australia Post Group.

You’ll also   

• Create practical and flexible operational designs, ensuring they remain aligned to the technology roadmap and high-level operational design.
• Set a procurement framework to assist the business to negotiate effective operational outcomes as well as introducing a new vendor management model.
• Ensure Service contracts balance functional, service quality and systems management needs.
• Educate stakeholders on what Australia Post requires our Services to look like.
• Manage a variable workforce of staff and contractors, comprised of Technical Specialist and Engineers where required to support deliverables. Two Network Engineering team leads report into this role.
• Collaborate with customers to understand evolving needs and deliver relevant solutions for the organisation.
• Provide operational support of the technology environments through external vendor engagement.
• Remain informed on emerging technologies and ensure any new technologies that are Introduced Integrate effectively with existing environments and are operationally suitable.

About you  

You are a collaborative individual who can build relationships at all levels of Australia Post, including with executive level business and technology leaders. This role requires someone with experience in managing relationships with external vendors in an enterprise environment, which requires strong communication skills. Being able to articulate ideas to technical and non-technical stakeholders is critical.

You’ll also need   

• 7-10 years’ of industry experience including in IT leadership and coaching positions. 
• Extensive background in managing significant partner operational service management contracts.
• Hands-on experience in the design, implementation and support of infrastructure solutions, with the ability to utilise automation tools.
• Comfortable managing large, complex and critical Operational IT environments in a 24/7 capacity. 
• Experience with infrastructure project delivery and able to support workloads in both on premise and Cloud environments. 
• Proven commercial acumen with the skills to interpret and provide complex technical designs.
• Ability to achieve stability through effective problem management with demonstrable improvements i.e. reduction in incidents, improved SLA, improved availability and reliability. 
• Knowledge of key vendors, technologies and trends.

How we’ll deliver for you  

• Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

One last thing 

Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.