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Delivering like never before

Australia Post is delivering like never before. From the vehicles we drive to the small businesses that help our communities thrive, we’re delivering for the environment, our customers, our people and the communities we serve. We’re moving forward—and we want you to come along for the ride.

About the opportunity

We’re seeking a motivated and capable leader to assist with the management of shift operations, including work scheduling, resource allocation, people leadership and customer relationships. This role plays a key part in ensuring safe, efficient and reliable transport operations while delivering excellent customer outcomes.

You’ll also be responsible for:

• Allocating vehicles in line with defined schedules
• Using FSL (Salesforce) to improve customer service
•  Managing pickups and deliveries
• Supporting recovery activities following breakdowns, accidents or other service disruptions
• Proactively identifying and reporting opportunities to improve customer service
• Maintaining and inputting accurate data into transport systems and producing reports
• Applying Chain of Responsibility (COR) requirements in the workplace
• Managing breaches of Australia Post policies, procedures and behavioural standards
• Maintaining a safe working environment and enforcing WHS objectives
• Assisting with safety investigations and observations as required

About you

You’re a motivated people leader who brings out the best in others and thrives in a fast-paced operational environment. You have a strong understanding of transport operations and a proactive approach to problem-solving and continuous improvement.

You’ll also bring:

• Ability to build and maintain strong, cooperative customer relationships
• Well-developed problem-solving skills and the ability to resolve workplace conflict
• Capability to influence others and facilitate change
• Strong relationship-building and stakeholder engagement skills
• Demonstrated leadership experience managing and developing teams
• Knowledge of transport operations management
• A commitment to self-awareness and continuous learning
• Strong verbal and written communication skills

How we’ll deliver for you

• A collaborative and supportive team environment
• Strong career development opportunities and mentorship
• A culture where everyone feels valued, included and able to bring their authentic self to work

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our workforce should reflect the diverse communities we serve and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and refugees.

Australia Post is a Disability Confident Recruiter and is committed to providing an inclusive and barrier-free recruitment process and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team at inclusivecareers@auspost.com.au.

See and hear what it's like to work with us in our warehouses: