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Help us deliver like never before 

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

 About the opportunity  

The Far North Queensland Field Engagement Lead, Retail Operations will support the Market Lead, Retail Operations to drive transformational change across the Retail Network by implementing strategies and initiatives across a defined network of Post Office Outlets (across all formats). It will create a marketplace for all Australians by embedding a “One Team” network of Postal Outlets which provide seamless and meaningful customer experiences. 

 The purpose of this position is to provide high level operational, people and administrative support to the Senior Manager, Retail Operations to manage a defined catchment of Retail Outlets including Corporate Post Offices, Licensed Post Offices, Business Hubs/Centres and other new formats. This position works with Operators, Managers and team members across all formats to identify opportunities to operate efficiently, lead effectively and drive revenue growth and profitability.

 The role will be $123,565 plus12% Super, plus a District Allowance from $1210.00 (paid in fortnightly instalments) 

  You'll be responsible for:

• Coaching and supporting Managers and Operators across the Retail Network to efficiently operate their outlets including maximising sales opportunities, promoting participation in national promotional campaigns, improve trading, profit performance and operational efficiency
• Co-ordinating the delivery of training of Retail principles and operational procedures utilising the Retail Academy and online learning tools. Ensure that all compliance training is completed in a timely manner, recorded in LMS, and that all systems are updated with accurate workforce data
• Coaching and supporting Managers and Operators to acquire, retain and grow existing and new revenue streams; effectively maintain the growth of a local customer base and utilise a Salesforce portfolio to win, retain and grow SME (small and medium enterprise) customers locally
• Driving product and category merchandising solutions, take up of merchandising offers and implement local area marketing to drive foot traffic to Australia Post’s Merchandise offer
• Building market share within the region using levers such as customer relationships, competitor analysis, stock and inventory control, customer service and marketing
• Understanding sales reports to assist in the development of sales activities, plans and to provide support to Managers and Operators
• Working collaboratively across the enterprise with internal and external business partners to assist the operation and business growth of outlets across the network

About you  

If you are a professional living / looking to relocate to Far North Queensland with a previous track record of successfully managing a retail business at a Territory / Operation Manager level, keep reading!

If you excel at leading and developing high performing teams, passionate about people management, are self-motivated, possess efficient time management skills, love travelling for work and have previous experience working in remote communities with Indigenous people, you are who we want to hear from!  

 What are we looking for?

• Proven ability in developing business plans including setting and achieving financial, service, sales and productivity targets and objectives
• Demonstrated high level interpersonal, written and verbal communication skills
• Ability to establish collaborative working relationship with Managers, Operators, team members, cross functional teams and external customers, to anticipate needs and implement effective ways to monitor & evaluate concerns, issues and satisfaction
• The disclosure/assignment and default/dispute/issue resolution processes and associated systems
• The Operator assessment and selection process and associated systems
• Assessment of Operator payment entitlements
• Flexibility to work outside of normal business hours, (including weekends) and travel is a requirement of the role, (including to remote Indigenous communities and the Torres Strait). A suitable vehicle is provided, a full driver’s licence with no restrictions is required

How we’ll deliver for you

• Provide extensive and supportive training from leading AusPost experts, setting you up for success in your new career
• Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

 We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au