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Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and our people. We’re moving forward and we want you to come along for the ride. 

About the opportunity 
 As the Facility Manager – Riverina Delivery Operations and Processing Centre, you’ll lead the day-to-day management of our delivery and processing operations across the region. Your focus will be on ensuring high-quality, reliable, and cost-effective service delivery, while maintaining strong performance across key operational and corporate KPIs.

Reporting to the NSW South Territory Manager, you'll be responsible for overseeing the Riverina facility and associated delivery network. This role will also play a critical part in developing and implementing strategies to optimise network capability, improve service outcomes, and support continuous improvement across the operation.

What you’ll deliver with us 

In this leadership role, you’ll be responsible for driving high performance, safety, and continuous improvement across the Riverina Delivery Operations and Processing Centre. Your focus will be on delivering reliable, cost-effective services while fostering a strong team culture and meeting key operational targets.

You’ll also:

• Lead and manage daily processing and delivery activities to meet service, performance, and operational standards—ensuring safety, efficiency, and a customer-first culture are embedded at all levels.
• Oversee labour planning, resource allocation, and contractor compliance to optimise service delivery and operational effectiveness across the network.
• Champion change and innovation through the implementation of new systems and processes, while maintaining open, consultative communication with staff, unions, and stakeholders.
• Drive cost management and facility improvements while maintaining strict compliance with safety, HR, and WHS policies, promoting a safe, inclusive, and high-performing workplace.

About you   

 You’re a seasoned leader with strong operational and industrial relations experience, skilled in managing teams within complex, fast-paced environments. You bring a proven ability to drive safety, change, and efficiency while maintaining collaborative relationships with key stakeholders and unions.

You’ll also:

• Demonstrate effective leadership and management of multi-shift teams in operational or logistics settings, with experience navigating industrial relations and union negotiations.
• Lead and influence a strong safety culture, promoting personal accountability and risk reduction across diverse teams.
• Drive change initiatives and process improvements in a fluctuating, high-pressure environment while managing cost reduction and operational efficiency.
• Apply solid financial and business management knowledge, including KPIs, HR policy implementation, and compliance with contractual and regulatory requirements within delivery and parcel services.

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au