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Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

Working within our Customer Success portfolio, as Change and Delivery Manager, you will provide leadership in managing the pipeline of go-to-market, risk & compliance, continuous improvement and transformation initiatives. You will be responsible for the prioritisation and delivery of Customer Success initiatives that will improve the customer and employee experience.

Reporting to the Head of Services Transformation & Operations, this newly created position will lead a team of 9 and be responsible for ensuring a change management framework is in place to deliver effective assessment of impacts to all teams and customers.

 You’ll also   

• Create a single view of change for all initiatives impacting the 1000 plus Customer Success Team Members   
• Establish a framework and ways of working to enable centralised visibility to the Customer Success Leadership Team and its stakeholders of all Customer Success initiatives as they progress from discovery to delivery.
• Ensure effective reporting, to inform governance and influence decision making and strategic planning of Customer Success leadership team.
• Facilitate prioritisation decisions for all Customer Success Initiatives within the constraints of funding, people, and time.
• Deliver, or seek from change initiators, detailed change impact assessments to ensure support team dependencies can be met and that change is always successfully embedded.

About you  

This role will suit a someone that is process driven with strong stakeholder management skills and ability to collaborative effectively with all levels of the organisation. You are able to navigate challenging conversations and negotiate effectively while managing expectations. We are looking for someone who is solutions focused, adaptable and able to priortise amidst competing demands and changing environments.  

You’ll also need   

• Knowledge and understanding of Lean, Agile and traditional delivery methodologies
• A good understanding of the commercial and planning requirements of a large digital organisation
• Strong commercial management and planning skills 
• Experience in capacity planning modelling and availability analysis 
• Ability to educate and influence senior leaders across the Enterprise

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.
   

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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