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Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

As Business Change Analyst, you will support the successful delivery of change initiatives across the business by assessing impacts engaging stakeholders, coordinating readiness activities, and ensuring business outcomes are achieved. Working closely with the Customer Success Change and Delivery Lead team, this role will provide key insights into change requirements, business risks, process impacts, and end-user needs.

This role is open to Melbourne and Brisbane.

What you’ll deliver with us  

As a critical link between project delivery and business as usual team, you will ensure change is well understood, embedded and sustained.  You will also support with documenting initiative charters, quantitative and qualitative measures benefits analysis, current and future state processes, measuring adoption, and conducting post-implementation reviews.

You’ll also   

• Support the planning and delivery of business change activities across projects and initiatives.
• Conduct change impact assessments and stakeholder analyses to identify risks, gaps, and required interventions.
• Collaborate with SMEs and delivery teams to understand and document business process and system changes.
• Assist in the coordination and delivery of training, communications, and readiness activities.
• Track business adoption metrics and help identify any resistance or areas requiring additional support.

About you  

You’re confident in interpreting and reporting data, with a knack for uncovering meaningful insights that drive decision-making. Comfortable engaging with senior stakeholders, you communicate complex findings clearly and effectively. You have hands-on experience in data management, mining, and aggregation, and a genuine passion for uncovering hidden data. Proficient in tools like Power BI and Tableau, you bring both technical expertise and curiosity to every data challenge.

You’ll also need   

• Familiarity with change methodologies (e.g. Prosci, Kotter, ADKAR) and/or agile delivery frameworks.
• Skilled in tools such as Visio, Confluence, JIRA, or project/change tracking systems
• Strong communication, facilitation, and process mapping skills.
• Ability to build effective relationships and networks across the Enterprise

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

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