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General information

Name
Retail Customer Service Officer
Site / Location
Alice Springs Post Shop
Ref #
12378977
Entity
Australia Post
Opening Date
31-Mar-2026
Suburb
Alice Springs
State
Northern Territory
Work Type
Permanent Full Time

Description & Requirements

In Alice Springs, we respectfully acknowledge the Traditional Custodians, the Arrernte People, and pay our respects to Elders past, present and emerging.

We’re committed to keeping the local community connected and welcome applications from people of all backgrounds, identities and lived experiences — including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, people of all genders and ages, and people from refugee and migrant backgrounds.

 

Are you Mob?
Email InclusiveCareers@auspost.com.au and Kimberli, our Indigenous Careers Partner and a proud Maluilgal, Kaurareg and Kulkalgal woman, will connect for a yarn and help with any cultural or role-related questions.


About the job

If you’ve worked in a fast‑paced retail, banking or hospitality environment and you’re ready for a fresh start, this could be the perfect opportunity for you.

Every year, around one million customers walk into our Post Offices. Our retail team make sure every one of them has a great experience and we make sure you’re supported with a welcoming team, ongoing training and plenty of career development opportunities.

 

Role Details

  • Pay Rate commences on $28.58 / hour increases to $30.55 / hour after 3 months + 12% Superannuation
  • + District Allowance from $3,160
  • + Extra 5 days of paid annual leave per year
  • Roster will be Monday - Friday, 8:45 AM - 5:06 PM
  • Extensive, supportive training for the initial first 12 weeks
  • Individual development is provided as career progression is encouraged


You'll be

  • Performing customer sales and service transactions with customers. 
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS). 
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews. 
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
  • Assisting customers with mail lodgements and associate costs.
  • Building rewarding relationships with customers by understanding their needs.
  • Assisting with administrative duties such as stocktaking and record maintenance.

About you
  • You’re friendly, enthusiastic and reliable and you love working in a team environment. 
  • You’re ready to put the customer at the centre of everything you do to help make a difference in the community.  
  • Have experience in customer service and/or cash handling.
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift.
  • Hold relevant working rights

How we'll deliver for you
  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more. 

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

See what a day in the life on the Retail Team at Australia Post looks like: