General InformationFirst name *Last name *Preferred NameGender *Select an optionFemaleMaleNon-binaryOtherNot DisclosedHome phone numberMobile phone number *Personal Email *Address InformationCountry of residence *AustraliaAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia (Plurinational State of)Bonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic ofIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia, Federated States ofMoldova, Republic ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited Kingdom of Great Britain and Northern IrelandUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVenezuela (Bolivarian Republic of)VietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland IslandsAddress *Find and select your address or enter manuallyState *Select an optionAddress API - Mapping StateSelect an optionAustralian Capital Territory - ACT - ACTNew South Wales - NSW - NSWNorthern Territory - NT - NTOverseas - OverseasQueensland - QLD - QLDSouth Australia - SA - SATasmania - TAS - TASVictoria - VIC - VICWestern Australia - WA - WACity *Postcode *AttachmentsResume *Please upload your resumeWork ExperienceCompanyPosition titleIs current position?Select an optionYesNoStart dateEnd dateremoveCompanyPosition titleIs current position?Select an optionYesNoStart dateEnd dateremoveadd anotherEducation HistoryDegree nameType of DegreeSelect an optionHSCAssociate DegreeBachelor DegreeMasters DegreeDoctorateUniversityStart DateEnd dateremoveDegree nameType of DegreeSelect an optionHSCAssociate DegreeBachelor DegreeMasters DegreeDoctorateUniversityStart DateEnd dateremoveadd anotherSkillsRecruitment ProcessThe recruitment process across the Australia Post Group (Startrack, Decipha, Securepay) differs for each role and is designed to help ensure that we’re looking at the right role for you. Depending on the role you’ve applied for you may be asked to complete a combination of the following:An online application formAn online assessment which may include video, text, multiple choice or audio responsesA phone interview with a Talent Acquisition ConsultantA face to face interviewA driving or riding assessment (for driving roles)An online character checkA medical assessment (including a drug and alcohol test)Working RightsPlease select the option that applies to you: * Current Australian permanent resident or citizen Current New Zealand Citizen I am on a current Working Visa I am on a Humanitarian or Refugee Visa I require sponsorshipPlease provide your visa expiry date *Please provide your 3 digit visa sub-class *DiversityWe're working hard to build an inclusive workforce that's as diverse as the communities we serve. You can read more about what we're doing here. Do you identify as someone living with disability? * Yes No Prefer not to sayDo you require any adjustments to be made to the recruitment process and / or to the role? * Yes NoPlease confirm if you’re comfortable for your contact details to be shared with our Diversity & Inclusion Accessibility Partner. If your application is successful they can connect you with our Accessibility Matters employee network * Yes NoDetails to make recruiting process more accessibleHave you been referred to this opportunity by a Disability Employment Services provider? * Yes NoIf yes, please choose from the following options: *atWorkOtherOCTECAimBig EmploymentuLaunchAPM EmploymentMAX EmploymentMission Australia Employment ServicesThe Salvation Army Employment PlusUnitingmoreWise EmploymentDetails, if 'other' *We use multiple methods of communication throughout the recruitment process. If you prefer for us to communicate with you using a particular method, please detail below: * Phone Email Text message OtherIf other, please specify *Do you identify as an Australian Aboriginal and/or Torres Strait Islander? * Yes No Prefer not to sayPersonal DetailsPlease select the option that applies to you: * Current Australia Post Group employee (including StarTrack) Previous Australia Post Group employee (including StarTrack) Current Australia Post Group contractor Previous Australia Post Group contractor Never contracted or employed by the Australia Post GroupFlag - Previous EmployeeSelect an optionPlease enter your previous Personnel Number/APSHave you accepted a VRP (Voluntary Redundancy Package) from the Australia Post Group within the last 2 years? * Yes NoNotice Period No notice period 1 - 2 weeks 3 weeks - 1 month Over 1 monthAt Australia Post safety is at the forefront of everything we do. As part of our recruitment process all prospective employees are required to undergo a full background check and medical assessment including alcohol and drug testing to ensure they safely meet the role requirements. Do you agree to this should you progress to this stage? * Yes NoDate of BirthAll personal and private data collected at the point of application is not visible to throughout the recruitment and selection process. Personal information captured supports streamlined onboarding for successful candidates and anonymised data is used to devise attraction and sourcing strategies aligned to our diverse and inclusive workforce. Please provide your date of birth as per your driver’s licence or birth certificate.Please provide your date of birth *Application QuestionsApplication Form - MyNetwork SupportBeing a Deliveries Customer Resolution SpecialistAustralia Post is one of the nation’s most iconic and trusted organisations which has been connecting Australia for over 200 years. Our Customer Service Consultants support our customers in over 6 million interactions a year.As the first point of contact for network facilities, your resilience and ability to provide solutions will enable you to confidently reassure and retain our customers. As integral members of our community our Customer Service Consultants need to have attention to detail, strong empathy and a positive attitude, and enjoy dealing with a range of customers every day.Please indicate how much operational or customer service experience you have: *Select an optionLess than 6 months experience6 to 12 months experience1 to 2 years experience2 years or more experienceThe Role This is an 8 week seasonal role to work within the MyNetwork support team during our peak period of December and January. Fixed Term full time contract commences on Monday 25th November 2024through to Friday 17th January 2025.National Public Holidays are observed so you'll be off on leave on Wednesday 25th Dec 2024, Thursday 26th Dec 2024 and Wednesday 1st Jan 2025.On this fixed term full time seasonal contract, you'll work Monday to Friday 8:30am to 4:21pm, working 36.75hrs per week. When are you available to commence in the role? *Select an optionI can commence from Monday 27th November 2023I can commence in December 2023I can commence in January 2024Do you have any anticipated leave or days off within the duration of this contract? *Select an optionYesNoPlease specify your leave dates and if they are flexible: *Training LocationThe first day of training will be onsite at 480 Swan Street, Richmond. Can you confirm you can attend training? *Select an optionYesNoNetwork Facility LocationThe role will then be based onsite at Darebin Parcel Delivery Centre; 61 Gower Street, Preston, VIC. Parking is available. Confirming this suits you? *Select an optionYesNoPay RateThe salary for this role commences at $75,949.00 per annum plus 12% superannuation. Are you comfortable with this salary? *Select an optionYesNoAcknowledgementI acknowledge *By selecting "I acknowledge" from the checkbox above, I acknowledge that I have read the Privacy Policy and hereby consent to the terms described therein.button barSubmit Cancel Hidden FieldsResume & Cover Letter requiredResumeAre There LIcense Requirements?NoRecruitment Team - Job VariableContact Centre
