Australia Post Home Page

Looking for short term work until Christmas?  

We have multiple Seasonal Casual positions as a Transport Customer Support Coordinator commencing immediately through to Christmas 2024.

About the opportunity  

This role provides quality and timely customer service for internal and external customers in our transport network. Transport Customer Support Coordinators are responsible for receiving and scheduling customer transport and equipment requests.  Working within a team of co-ordinators reporting to the Team leader.

What you’ll deliver with us  

This is a critical customer service role based in Dandenong, Victoria and supporting our network operations team where you will resolve customer bookings and queries across a range of customer service channels, providing exceptional customer service experiences to delight the customer. 

You’ll also   

• Respond to and process all enquiries, escalations, and complaints through to a satisfactory resolution, within compliance guidelines
• Communicate with internal and external customers via phone, email, and virtual systems (such as Salesforce, Microsoft Office and Webex)
• Ensure relevant systems are accurately maintained and updated to assist in the timely resolutions of customer enquiries
• Maintain and deliver outcomes consistent with the service level agreements aiming for resolution within required timeframe, including first call resolution

 Roster / Payroll details

• Fortnightly rotating roster - 7am, 8am or 9am starts
• Full time hours = 7.35 per day
• Monday to Friday – enjoy your weekends off!
• $73,027 base salary + 22.5% casual loading =$89,458 pa Casual rate

About you  

You are a results focussed customer service professional, with high attention to detail who enjoys problem solving and working to deadlines.
  

You’ll also need   

• Excellent written and verbal communication skills
• Demonstrated prior work experience in a customer service focused business
• Ability to navigate multiple systems and equipment including telephone, computer, email and in house systems
• Experience working within a deadline and schedule driven environment. 
• Experience resolving customer enquiries to a high standard with acknowledgement of Transport requirements
    

How we’ll deliver for you

• Hybrid work model - 3 office days then work from home the other 2 days!
• $89,458 pa Casual rate + 12% superannuation
• Be part of a collaborative, as well as autonomous work environment
• Enjoy job variety where no two days are the same in a fast-paced ever-changing environment!
• Free onsite car parking

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

Learn more about working with us by hearing from our team members: