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General information

Inside Sales Account Manager
Site / Location
Australia Post, Queen Street
Ref #
Star Track Express PL
Opening Date
Work Type
Permanent Full Time

Description & Requirements

Help us deliver like never before in 2024

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people.

In this role you will be an integral part of how we deliver for our small business customers, facilitating their growth and nurturing the companies that are the backbone of our eCommerce landscape. As their account manager you will be a part of their success and you will drive for results that will have a direct impact on Australia Post’s future. 

About the role

Working within a team of inside sales representatives, your role will be to establish and manage customer relationships with a  portfolio of small business customers. You will manage the accounts mainly over the phone and over video calls. 

You will undertake telephone based sales activity, identifying, qualifying and closing opportunities for growth and new business across your portfolio of accounts. As the account manager you will be responsible for protecting and growing revenue and orders within accounts via renewing contracts, extending services and supporting account growth. 

You will collaborate across the business and with multiple sales teams to ensure that you reach your sales goals. 

As an inside sales account manager  / Business Account Manager, you will report to a small business inside sales manager and have end to end ownership of around 100-160 accounts that are classified as ‘small business’. Within this high growth area there are a high number of eCommerce businesses to whom you will become a trusted advisor. 

You will:

  • Retain revenue and orders through renewing contracts & negotiating commercial terms. 
  • Retain customers through ensuring they are delighted with the Australia Post service. 
  • Engaging with your customers through the full lifecycle of their contract, including renewal, price reviews and reviewing surcharge compliance. 
  • Growing the revenue of the portfolio through expanding existing contracts and identifying opportunities for new products & services. 
  • Develop new business, identifying, qualifying and closing sales opportunities across existing and new customers. 
  • Act as liaison between our customers and internal teams to ensure that our services are delivered in line with customer expectations. 

About you:

You will be a motivated, driven individual who strives to achieve over target in your sales career. You will be the type of sales person who strives for better and better results, and who can delight your customers. 

You will be able to build trusting and long term relationships with clients at all levels and be seen as a trusted advisor by your clients. You will have a track record of identifying commercial opportunities and have a relentless & tenacious attitude. 

You’ll need

  • Experience selling freight solutions at various levels of organisations. 
  • Experience identifying, qualifying, proposing and closing sales opportunities. 
  • A track record of exceeding sales targets and demonstrated business acumen. 
  • Experience negotiating sales deals with a complex solution, product and service range. 
  • Excellent time management skills and an ability to balance competing priorities with a commercial focus. 

What can we offer you?

  • An opportunity of a lifetime to start a sales career within one of the largest companies in Australia. 
  • Genuine internal development opportunities, successful members of this team have previously been promoted into higher level sales roles in medium business, key accounts, or sales management. 
  • An inclusive, welcoming environment, where your sales skills are nurtured within a team that supports each other. 
  • Strong sales incentives schemes that rewards outperformance, and market leading benefits. 

If you are interested?

Apply below, or for more information call David Andrews in the Australia Post recruitment team on 0400 461 077

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on


One last thing 

Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

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