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Help us deliver like never before 

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

As a critical part of our enterprise account management team, you will have direct interaction with some of our most high value, largest and most complex customers. You will be able to solve problems for some of the largest eCommerce retailers in Australia and work to develop and grow accounts. 

You will apply large account management practices that help us to delight our customers and sustainably grow our revenue in the portfolio. This portfolio is currently overperforming, so it’s a question of taking an already successful portfolio to the next level and seeing those real long term benefits. 

About the opportunity  

As the market leader in the provision of freight services in Australia, we benefit from a large ecosystem of data and insights that will help position you as a thought leader in the market and trusted adviser to some incredible clients. 

You will be the single point of accountability for a portfolio of enterprise customers, and have end to end ownership of customer accounts, relationships, revenue and sales and the delivery of contracted services. 

What you’ll deliver with us  

The role will drive a strategic approach to account and service planning for its portfolio, and is accountable for building senior relationships, retaining existing revenue, driving sustainable growth and new business, partner across the organisation to deliver contracted services, driving improvements in service quality through MSM and leveraging Australia Post’s subject matter experts.  

You’ll also   

•    Develop and implement customer-centric strategic account plans to effectively prioritise sales and service effort, protect existing revenue, and ensure a deliberate approach to maximising revenue growth of AP’s enterprise and government accounts.  

•    Manage account relationships by leading regularly planned sales and service calls with Senior Executive level stakeholders to explore pain points and ensure an excellent customer experience.  

•    Engage with customers on key retention activities through the full lifecycle of the customer contract, including renewing existing contracts, conducting annual price reviews, and reviewing surcharge compliance.  

•    Identify and qualify opportunities within customer accounts to cross sell multi-product and/or complex solutions, drawing on Product, Operations and Solutions Specialists as required to build, propose and close these new business contracts.  

•    Deliver a seamless customer experience by coordinating engagement and interaction between the customer and AP’s specialists across all activities, including service, sales, solution design, product and implementation.  

•    Document all sales and account management activity in Salesforce to provide AP’s sales enablement functions (e.g. Sales Operations, Segment Development, etc.) with quality data to develop appropriate improvement strategies and initiatives. 

About you  

 You will have experience in sales, managing challenging customer accounts and developing business. You will be a long term thinker, committed to becoming an expert in the freight industry and helping customers succeed. 

You’ll also need   

•    Experience designing and implementing account management strategies

•    A team focused mentality and an attitude of contributing to your new team. 

•    Tenacity and will to drive through and solve blockers to commercial growth within customers. 

How we’ll deliver for you

•    A step up from a basic account management role, where you will take the leap into a thought leadership role where you will engage with executive stakeholders from some of the largest Australian brands. 

•    An incredible amount of marketing collateral and information means that you will always be able to have conversations with your customers that add value and help you develop long term business relationships. 

•    A supportive and team focused leadership, that is not afraid to help train and develop someone. 

•    A market leading sales incentive scheme, to reward you for growing the portfolio and developing accounts.

•    Great tool of trade allowance, to help you get to our customers. 

•    Flexibility is at the heart of our business, speak to us about what flexibility looks like to you. 

•    Awesome benefits package with discounts galore.

What to expect when applying

Applications for this role will close on the 3rd January, with interviews being conducted week commencing 13th. 

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au