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Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

As a Process Optimisation Lead, you will play a key role in driving, developing, and deploying effective organisational process improvement initiatives to enhance our operational performance and achieve key performance objectives.

Reporting to the Senior Process Optimisation Manager, this role is integral to the Strategy, Partnerships & Optimisation team, contributing to the broader goal of process simplification, standardisation, and continuous improvement across Retail, Brand & Marketing.

What you’ll deliver with us  

• Apply Lean Six Sigma methodologies to analyse processes, identify inefficiencies, and develop strategies that deliver measurable improvements.
• Work closely with organisational leadership to align process improvement initiatives with strategic goals, ensuring clear communication and regular updates on project progress.
• Establish a structure for continuous improvement that is both measurable and sustainable, driving efficiency, enhancing customer satisfaction, and reducing errors and waste.
• Provide regular updates to ensure transparency in project progress and milestone achievements.

About you  

You will be experienced in process improvement methodologies such as Lean Six Sigma and Kaizen, with a proven ability to collaborate effectively and drive tangible continuous improvement outcomes. You will have demonstrated success in influencing business leaders to embrace and foster a culture of continuous improvement.

You’ll also need   

• Relevant qualification in framework / methodology Lean Six Sigma Green Belt and above. 
• Proven experience in applying relevant methodologies, such as DMAIC (Define, Measure, Analyse, Improve, Control) and Kaizen, to enable business transformation. 
• Experienced in facilitating workshops utilizing Lean Six Sigma tools such as Value Stream Mapping, 5S, and Root Cause Analysis to drive continuous improvement and operational excellence.
• Strong analytical skills with the ability to interpret complex data sets and draw actionable insights
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organisation
   

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.
   

Please note, shortlisting for this role will begin from the week commencing 6th January

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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